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User review of Kentico

Great function and awesome tool for marketing today

- by Vanessa

USER SATISFACTION

RECOMMENDATION
3 out of 7
Unlikely
COST EFFICENCY
3out of 7
Poor
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The interface of the admin gives us a big quantity of tools which goal is to make and configure stuff, which is very easy to use it. There are a variety of tools for creating social functionality into your website, for example: forums, chats etc. There are inside- tools for a different-language support. It continues in a google translate API which allows you to create a copy of the page into different language only with one click. You can revise and glaze the translated copy before publish it, since it is a copy of the aforementioned page. This is useful function for fast and easy creation and maintaining of high- quality sites that are multi- lingual. Included templates for stuff like KnowledgeBase articles are good for brilliant improvement.

What aspects are problematic or could work better?

It does not consolidate with CRM systems like Microsoft Dynamics CRM, even though it is meant to have a function as all-in-one marketing solution. This is a very big disadvantage for an e-mail marketing and customer profiling tool. The web analytics are so-so, at least we ended up only with using Google Analytics. It would be very good if they just change their analytics with Google Analytics integration. The store does not hold services of subscription, that would be very good. Permissions are awesome but notably troublesome. A fulfillment would be great.

What specific problems in your company were solved by this product?

Kentico CRM gives us the tools to make customer- friendly services.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.