Tool for managing donor details

What are the best aspects of this product?

Features a seamless and organized user interface, has useful plugins, and is backed by a professional team of customer service. Very easy to use and is highly intuitive too, that we do not need to implement confusing customizations after setting up donation pages. Understanding the tool is also a breeze, which is great since we do not need to train our staff for using it. Moreover, its team of developer proves that they put user suggestions in mind, since I’ve already received new feature alerts that contains my ideas.

What aspects are problematic or could work better?

Better controls on the frontend could help users a lot, such as better personalization choices on the user panel since not all users track donations. As of now, it only makes users select between doing everything or use very little features. Generating handy URLs towards active campaigns can also help, and URLs that point to user data during signing-up. The latter one is important because the platform only displays what form does a user selects during profile creation, and doesn’t display the data he or she encodes. Moreover, convenient features for tweaking forms that lets you do the edits without removing and reinserting specific fields would be useful, as well as I hope that the black PDF attachment problem would be solved for good. Lastly, I often find myself using a fresh Google Chrome window because the platform won’t me sign-in right after a previous session. Although, I’m not sure if such problem is present on other web browsers.

What specific problems in your company were solved by this product?

Training our staff to use Kindful is a very smooth process. And that’s because Kindful is a lot more user friendly than other CRM platform out there.

Are you a current user of this product?

No