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User review
of Kylas
“Kylas is very effective crm with lot of features”
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Only Crm which was offreing me workflow at such price, Secondly they commited me to integrate with all my lead source, which they really did, Seconly i wanted a very simple crm, which i think kylas is .
What aspects are problematic or could work better?
This software does not allow direct emails from the crm , Few more things colour marks, lead ratings are yet to come
What features/services would you like to see in future versions of this product?
N/A
What specific problems in your company were solved by this product?
Lead capture via diffrent sources of portals, Integration is very good in kylas, Pipelines to categories leads, Workflow is very effective for lead distributions, Automated emails & SMS to executives for notifications so that they respond on time, Notes making are very user friendly.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Construction
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
Its just Rs 9999/ month and Set-up cost and no extra cost of any integration or anything.
What is your total annual cost for using this product?
For yearly plan they do negotiate and give best price.
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Its Negotiable. Cannot disclose the discount I got.
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management very good
4
Pricing Management very good
4
Email Marketing amazing
5
Order Management very good
4
Analytics
Reports amazing
5
Integrations
API amazing
5
Calendar & Contacts Sync amazing
5
Export & Import of Data amazing
5
Available Integrations amazing
5
Social Network Integration amazing
5
Customer Service
Call Center Tools amazing
5
Issue Tracking very good
4
Support Portal amazing
5
Knowledge Base Management very good
4
General Features
Collaboration Features amazing
5
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support amazing
5
Customization amazing
5
Security very good
4
