Poor Platform and Even Worse Customer Service

What are the best aspects of this product?

The only benefit is that we pay a flat rate and not a percentage of sales.

What aspects are problematic or could work better?

The platform is very limited with no reporting just a live data stream which makes it nearly impossible to track KPI's when you have thousands orders and affiliates. Customer Service is a joke. They live chat NEVER has an answer and try to end the chat as soon as possible by referring you to a support email that rarely replies and if they do it's typically a week or more. The Director of Support has no showed multiple calls, and now refuses phone support. The platform is clunky and customer service is impossible.

What features/services would you like to see in future versions of this product?

Customer service that's concerned with their customer. Reporting — even basic reporting that allowed you to filter AND export on a monthly basis would be an improvement.

What specific problems in your company were solved by this product?

None — more problems have been created.

Are you a current user of this product?

Yes