User review
of LEAP
Not a good experience
-
by Cathy Sandford
USER SATISFACTION
RECOMMENDATION Very unlikely
2 out of 7
COST EFFICENCY Very poor
2out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
The ability to access documents from wherever you are - phone, laptop, in office
What aspects are problematic or could work better?
Where do I begin? Cannot email from smart phone, which was promised in our sales pitch. Can't customize our bills, which was promised over a year ago in our sales pitch. Continuous problems with Word documents not being saved properly. NJ Case Information Statement functionality not as promised. Billing is a nightmare. Overall lacking in functionality for mid size law firm. Customer service tries to be helpful, but I could spend everyday on the computer/phone with them trying to fix problems and not get any work done!
What features/services would you like to see in future versions of this product?
See above
What specific problems in your company were solved by this product?
Can't think of any.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Law Practice
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Timeslips/TimeMatters
Why did you decide to change it?
Wanted an integrated product that could do billing and case management
Are you satisfied with the change?
NO
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
$99/month per user
What is your total annual cost for using this product?
see above times 13
Did you get any discount for this product? How much?
yes
FEATURE DETAILS
Finances
Accounting mediocre
2
Time tracking (for billing) very good
4
Administration
Case management ok
3
Document management ok
3
Document assembly mediocre
2
Contact management mediocre
2
Docket management mediocre
2
Client management mediocre
2
Matter management ok
3
For Decision Making
Reporting mediocre
2
Dashboards mediocre
2
Analytics mediocre
2
Productivity Tools
Calendaring mediocre
2
Mobile apps ok
3
Search and find ok
3
