LearnUpon Review

Extended Enterprise Use Cases

Thomas is a VP for an Enterprise Software company. They provide a software product used by professionals around the globe.

Thomas identified two separate challenges that he wants to solve through a cloud-based LMS: Customer education and Partner/Reseller education.

1. Customer Education – Thomas and his team set up a corporate university to educate customers on their product. Each customer is given access to a fully branded eLearning environment where they can find and enroll in courses. All new customers are automatically enrolled in an introductory course. This training is pivotal in onboarding new customers.

The eLearning portal is self-service so requires no manual intervention – this makes it possible to provide training to all customers.

Features used: Multiple portals, CRM integration, Portal branding, Self-enrollment, Reporting

Result:

• Customers are onboarded quickly
• Customers are more knowledgeable
• Greater levels of customer retention
• Reduced customer support cost
• Reporting data to compare with data in CRM

2. Partner/Resellers – Thomas also is concerned about the partner/reseller networks that provide services for the company. Using LearnUpon’s multiple portals – each distinct audience is given their own learning environment to access with specific training to take.

Result:

• External contractors and outsourced business units are properly trained in product and processes.
• An automated certification process helps to formalize the process, this way Thomas can be confident that anyone interacting with their customers is properly trained.
• This helps to protect brand strength and to align knowledge. Customers ultimately benefit.
• Training audit trail.

Employee Training Use Case

Scenario 1: Gerry is the head of training in a rapidly growing enterprise. Gerry identified that the clunky LMS that the company was using was preventing his team from executing training efficiently. The company has adopted LearnUpon because it is modern, easy to use and powerful.

Key challenges:

• The LMS they previously used was clunky, difficult to use and inefficient
  A lot of tasks were manual and time-consuming
• They did not have the right tools to train a modern workforce
• Geographically dispersed office locations

Solution:

• They now use LearnUpon to manage and deliver training to all employees.
• Everything from onboarding new hires, compliance training and developing skills.
• Access, course enrollment, notifications, reminders, and certifications are automated.
• Teams are placed into groups and a manager is set up.
• The user interface is modern and easy to use, suitable for all types of devices so training happens anywhere and everywhere.
• Live webinar sessions are added to courses through integration with Zoom, the webinar tool they use. This helps to bring teams in different locations together for training.
• Badges and points are awarded through training activity to keep everyone motivated and engaged.
• Reports are run automatically every week and sent to managers to track training progression.
• The built-in discussion forum makes sure that the conversation continues and promotes a learning-focused team.

Features used: API integration with HR system, Single sign-on, Zoom integration, Groups, Scheduled reports

Results:

• Their training is all online, powered by LearnUpon.
• Gerry and his team have won back time
• Automated workflows have improved training across the organization
• Employee performance and retention has improved
• Compliance Training Use Case

Scenario 2: Alice is a compliance officer for a multinational company. This company has a number of compliance training requirements – due to their size and the industry they are in. If employees, contractors, and partners are not in compliance with legislation, the penalties are severe. Because of this, Arnold needs to be sure that their compliance training process is robust, accurate and scalable.

All compliance training is managed and delivered through LearnUpon.

A sample workflow is as follows: A new employee is automatically given access to a training portal via an integration with the central HR system. In that process, they are placed into a specific group associated with the job title, location or other profile data. This group is enrolled in a series of compliance courses. The user is notified of the course, objectives, timelines, and other important information. Due dates and reminders make sure that the course is done on time.

Admins like Arnold can see where every learner is in their progress at any time from a dashboard. An automated certification process not only helps to prove that a learner is indeed trained on a course currently – but it can roll into a recertification process so that the learner is automatically enrolled in the updated version of the course after a period of time (usually a year).

Arnold can set up training process and have them continue into the future. Integrations help to maintain this workflow year on year.

LearnUpon makes this process easy to set for a small to medium enterprise but is robust enough to keep large organizations compliant at scale.

Result:

• Compliant workforce
• No disruption or penalties for noncompliance.
• Full audit trail generated and stored
• Automation of processes to ensure efficiency and accuracy
• Ongoing processes for tasks done periodically