User review
of LiveAgent
24/7 reachable
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
There is always an Agent available for you and your questions.
Implementation is very easy.
What aspects are problematic or could work better?
The App looks a bit outdated but works.
What features/services would you like to see in future versions of this product?
Integration with LinkedIn, Instagram and WhatsApp.
What specific problems in your company were solved by this product?
Customer Service is done from one dashboard and all information is on one place.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Consumer Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What is your total annual cost for using this product?
468 dollars
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features ok
3
Mobile Support amazing
5
Customization very good
4
Security & Support
Security very good
4
Customer Support amazing
5
