A Happy User

What are the best aspects of this product?

LiveAgent is efficient and intuitive software that offers a plethora of incredible features such as the offline customer capture which lets the customers know when I could get back to them. The ability to view what the clients are typing is also helpful because I am able to know what their concerns or questions are and look for appropriate answers immediately.

What aspects are problematic or could work better?

I’m often startled of the notification sounds. Wish they'd change it.

What specific problems in your company were solved by this product?

Answering complicated questions becomes easier, thanks to the ability to view the web pages that the customer visits.

Are you a current user of this product?

Yes