A must-have tool for our company

What are the best aspects of this product?

LiveAgent provides our help desk department the necessary tool to address and resolve problems in and out of the company. I like that I can integrate it with other messaging tools, which makes communication with customers a lot easier and faster. Using the platform, I could tell that it has an intuitive panel, which gives us access to multiple tools allowed by the software and takes benefits of this capability in a better way.

What aspects are problematic or could work better?

I wish the notification part is improved a bit when we monitor cases. I want that the notification is personalized in each case and should come in details to enhance the app’s performance and our support team’s work. Maybe when this capability is granted, our staff can have the freedom to make necessary edits for specific clients.

What specific problems in your company were solved by this product?

With this solution, we had effectively and efficiently solved multiple issues presented by customers. This helps us strengthen our relationship with them as we solve their problems on time. The robust integration with other online tools and services even makes the support process faster and more convenient, which is otherwise costly when you opt to use separate apps/solutions.

Are you a current user of this product?

Yes