A new and sustainable solution for better customer engagement.

What are the best aspects of this product?

We enjoy LiveAgent; we can handle incoming inquiries daily from the same platform, in addition to the many features that enable us to maintain consistent campaign deployment and customer acquisition across all social media platforms. I love how LiveAgent allows me to respond faster to support tickets and ensures we never miss an important customer ticket.

What aspects are problematic or could work better?

Ticket statuses in the LiveAgent mobile app are slow to update, which I don't like. I like to praise LiveAgent for not experiencing any interruptions in the chatbots' performance that could affect the level of service, and I'm happy with that.

Are you a current user of this product?

No