A review of LiveAgent

What are the best aspects of this product?

LiveAgent is an intuitive solution that is easy to use. It also helps that it integrates a ticketing system, a knowledge base, and a live support system in a single platform. As a result, our company has elevated customer support. One other thing that we like about LiveAgent is its ability to let our agents know when a client is waiting to chat. Thus, they can get in touch with the customer faster. What's more, the application is reliable with its high uptime so we can always respond to chats.

What aspects are problematic or could work better?

With its vast range of benefits, LiveAgent has been a boon to our business and so I have no problems with it.

What specific problems in your company were solved by this product?

LiveAgent has allowed us to respond to queries faster and to offer solutions by using our FAQs and knowledgebase. This has improved our customer support and has helped us ensure no customer support ticket goes through the cracks.

Are you a current user of this product?

No