A software designed to provide personalized service

What are the best aspects of this product?

As a business executive, my clients want to talk only to me.
This forced me to be forwarding and copying other colleagues in my emails, without having a correct tracking tool.
With LiveAgent I managed to maintain the personalization of my work and improved response times to my clients, being able to also involve the rest of the team in the necessary tasks of the sales chain.

What aspects are problematic or could work better?

Happily, I still haven't found anything I don't like about this program. It has simply improved my way of working.

What features/services would you like to see in future versions of this product?

I would like to use whatsapp in LiveAgent too!

What specific problems in your company were solved by this product?

We improved in the communication channels between departments.

Are you a current user of this product?

Yes