What are the best aspects of this product?
As a privately-held company, we are thankful for having this solution. LiveAgent is useful and helps our onboarding process easy. It also helps us set up live operator workstation, and the customer support is amazing for assisting us with all our needs. Connecting my web-based messages and records in social networks and setting up a support network that is integrated on my site is easy. All these capabilities help my clients!
What aspects are problematic or could work better?
It could have been better if its online documentation can offer and do more. But overall, the software is good!
What specific problems in your company were solved by this product?
With LiveAgent, I can place all customer support in a single location. I can also allow other people to log in there and buy tickets.
Are you a current user of this product?
What is your company size?
What is your industry?