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User review of LiveAgent

Affordable but useful tool

- by Lukas

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

As a privately-held company, we are thankful for having this solution. LiveAgent is useful and helps our onboarding process easy. It also helps us set up live operator workstation, and the customer support is amazing for assisting us with all our needs. Connecting my web-based messages and records in social networks and setting up a support network that is integrated on my site is easy. All these capabilities help my clients!

What aspects are problematic or could work better?

It could have been better if its online documentation can offer and do more. But overall, the software is good!

What specific problems in your company were solved by this product?

With LiveAgent, I can place all customer support in a single location. I can also allow other people to log in there and buy tickets.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

N/A

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.