User review
of LiveAgent
Agency Owner & White Label User
-
by Javier Velazquez
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The best aspects are the features. It is a very flexible platform for a knowledge base and supports ticketing system. We use it to add our courses as well to teach our Saas users how to use the platform.
What aspects are problematic or could work better?
We wish the website builder had a front end preview system or came with built in templates.
What features/services would you like to see in future versions of this product?
We would like to see more templates.
What specific problems in your company were solved by this product?
It decreased the amount of troubleshooting time our team spent with the users of our product.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
30
What is your total annual cost for using this product?
300
How long is your contract with the vendor?
1 month
