- Home Help Desk Software LiveAgent All the features you need at a very affordable cost + impressive CS 10/10
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User review
of LiveAgent
All the features you need at a very affordable cost + impressive CS 10/10
-
by Luis Carlos Barraza
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The fact that you can add functionalities to your agent based on your needs.
What aspects are problematic or could work better?
Haven't found one yet!
What features/services would you like to see in future versions of this product?
I have all the features I need for now.
What specific problems in your company were solved by this product?
Chat, Knowledge Panel & Ticketing :)
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
$15 a mo
What is your total annual cost for using this product?
$180
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Yes, a free trial and credits from a email promo
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization very good
4
Security & Support
Security amazing
5
Customer Support amazing
5
