User review of LiveAgent

All you need for you call center in one software

- by Frederico Lopes

What are the best aspects of this product?

Great team, always ready to help us solve our issues. A wide range of features, for a very small price.

What aspects are problematic or could work better?

usage from different departments, measurements of the agent's performance.

What features/services would you like to see in future versions of this product?

Whatsapp, dynamic IVR, and Chatbot integration

What specific problems in your company were solved by this product?

Handling customer queries by email, chat, and calls.

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

Groove HQ

Why did you decide to change it?

Due to the wide range of features offered and due to the price.

Are you satisfied with the change?

yes, I am. I would do it again!

How did your company implement this product?

on premise

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C