User review
of LiveAgent
Always great support
-
by Chris Neale
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
That it has everything you need for a support/help desk situation
What aspects are problematic or could work better?
in my view -none
What features/services would you like to see in future versions of this product?
Perhaps more details about client when you are online with them, and the ability to be on the actual page with them so they can show you stuff live on page they are talking about.
What specific problems in your company were solved by this product?
Trying to be professional and available to my possible clients without it costing me a arm and leg and my first born!!!!
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Consumer Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
none of your business
What is your total annual cost for using this product?
none of your business
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
none of your business
