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User review of LiveAgent

Always great support

- by Chris Neale

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

That it has everything you need for a support/help desk situation

What aspects are problematic or could work better?

in my view -none

What features/services would you like to see in future versions of this product?

Perhaps more details about client when you are online with them, and the ability to be on the actual page with them so they can show you stuff live on page they are talking about.

What specific problems in your company were solved by this product?

Trying to be professional and available to my possible clients without it costing me a arm and leg and my first born!!!!

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

none of your business

What is your total annual cost for using this product?

none of your business

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

none of your business

FEATURE DETAILS

No information provided by the reviewer.