Amazing Helpdesk Solution

What are the best aspects of this product?

-Ease of use, nice user interface
-Report and analysis tools
-Social Media integration (receive FB, Twitter messages to the LiveAgent)
-Customizable Search function
-Mobile App available
I really like LiveAgent as it provides great user experience for both agents and customers. As an agent you can view detailed statistics about your work. Even "gamification" is involved - you collect badges and level up when working.
As for a customer support team manager, you can view detailed statistics about your workers and customers.

What aspects are problematic or could work better?

The indicator which shows that a ticket is already open by another agent could be more visible.

What features/services would you like to see in future versions of this product?

I would like to use HTML in chat Window. Also, a feature to expand chat window would be nice.

What specific problems in your company were solved by this product?

LiveAgent provides an all-in-one Helpdesk solution for our company.

Are you a current user of this product?

Yes