An agent starting off

What are the best aspects of this product?

The great introduction/walk through all brief and informative, ease to use, multi-tasking, tracking activities either past or current one's self or a colleague's. LiveAgent has impeccable customer support. All these combined make a great tool that has proven nothing but effective and intuitive.

What aspects are problematic or could work better?

I haven't noticed any shouting element about the software that could jeopardize operations. My colleugue has a bug once, it got fixed in a few minutes with the help of customer support.

What features/services would you like to see in future versions of this product?

I believe the current available features are enough for the company I work for and for my position as a customer support executive.

What specific problems in your company were solved by this product?

I believe anything. Anything from customer support all along the wy, from getting the perfect car to analysing, understanding and making the most fitting choice considering what one wishes to pay, claims, any problem that may occur along servicing, relaying between clients and partners... daily operations of a company that services clients all online and nothing in person.

Are you a current user of this product?

No