B2B travel agency

What are the best aspects of this product?

Since we started our business, we had a hard time finding a tool that would work for both our B2C and B2B segments, we thought that was not going to be possible or was going to be very expensive.
With LiveAgent we come across customizable and affordable software.
With this tool we can centralize the work of all the teams that participate in the sales process (organizing them by Departments) and we were able to give our clients speedy responses.
We can add tags and track sales with various priority criteria, add custom fields to tickets and contacts, diagram our emails with simple HTML, and much more.
All this in addition, we can do it with a connection between APIs very simple and fast.

What aspects are problematic or could work better?

I don't have any negative comments or suggestions for improvements yet; Whenever we had an error or did not know how to configure something, we contacted the LiveAgent support team and always found a solution.

What features/services would you like to see in future versions of this product?

I would like to have a way to tag an agent to resolve a certain comment without having to assign the ticket to it: to receive a notification. Anyway, with chat and internal calls, we can solve this easily.

What specific problems in your company were solved by this product?

We had problems with the centralization of information, we worked all the operations via email and in many cases important information was lost, such as a flight ticket or a hotel reservation. These errors are not only costly, but directly impact customer service, especially the much more demanding B2B customer.
With LiveAgent we have a tool that centralizes all our documents and we can send them to the client from various departments in an orderly and personalized way.

Are you a current user of this product?

Yes