User review
of LiveAgent
Best Chat / Integration for the Price
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Amazing set of features at great price. Whatsapp coming soon and that will be awesome.
What aspects are problematic or could work better?
The Web App reload too many times and is really annoying.
What features/services would you like to see in future versions of this product?
Whatsapp and Chat Bots
What specific problems in your company were solved by this product?
Customer Service and Chat in one solution.
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Management Consulting
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Zendesk
Why did you decide to change it?
Price
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
24
What is your total annual cost for using this product?
300
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
No
