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User review of LiveAgent

The best CHAT / SUPPORT app

- by Valerio Fioretti

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

This app is very feature rich and very helpful support team.

What aspects are problematic or could work better?

May be a more slick/modern admin user interface.

What features/services would you like to see in future versions of this product?

Can'f think of any.

What specific problems in your company were solved by this product?

Perfect user support tool.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

E-Learning

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

CRISP app

Why did you decide to change it?

Doesn't have a support portal for customers.
Need to buy more license for extra domains.

Are you satisfied with the change?

A lot.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

Zero

What is your total annual cost for using this product?

$350

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Key Features

Integrations
4
very good
Collaboration Features
4
very good
Mobile Support
4
very good
Customization
4
very good

Security & Support

Security
4
very good
Customer Support
4
very good