User review
of LiveAgent
The best CHAT / SUPPORT app
-
by Valerio Fioretti
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
This app is very feature rich and very helpful support team.
What aspects are problematic or could work better?
May be a more slick/modern admin user interface.
What features/services would you like to see in future versions of this product?
Can'f think of any.
What specific problems in your company were solved by this product?
Perfect user support tool.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
E-Learning
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
CRISP app
Why did you decide to change it?
Doesn't have a support portal for customers.
Need to buy more license for extra domains.
Are you satisfied with the change?
A lot.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
Zero
What is your total annual cost for using this product?
$350
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support very good
4
Customization very good
4
Security & Support
Security very good
4
Customer Support very good
4
