What are the best aspects of this product?
Allows use of multiple accoutns for multiple departments and does so reasonably well
What aspects are problematic or could work better?
Unfortunately, whilst it allows all the above, it could do with better groupings. If I select department 'Monkey Beds' it would be nice if it set the email to a 'default' address for that department, so we do not accidentally send email from the wrong address. Also, when transferring from one department to another, the address it sends from seems arbitrary at times
What features/services would you like to see in future versions of this product?
What specific problems in your company were solved by this product?
Like having multiple inboxes, in one cohesive package
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Email and Livezilla
Why did you decide to change it?
Livezilla is atrocious
Are you satisfied with the change?
Very much so
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
What was the cost of implementing this product?
What is your total annual cost for using this product?
I am unsure
How long is your contract with the vendor?
Did you get any discount for this product? How much?