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User review of LiveAgent

Best in class 2017

- by Derek Hollier-Day

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Allows use of multiple accoutns for multiple departments and does so reasonably well

What aspects are problematic or could work better?

Unfortunately, whilst it allows all the above, it could do with better groupings. If I select department 'Monkey Beds' it would be nice if it set the email to a 'default' address for that department, so we do not accidentally send email from the wrong address. Also, when transferring from one department to another, the address it sends from seems arbitrary at times

What features/services would you like to see in future versions of this product?

See above

What specific problems in your company were solved by this product?

Like having multiple inboxes, in one cohesive package

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Furniture

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Email and Livezilla

Why did you decide to change it?

Livezilla is atrocious

Are you satisfied with the change?

Very much so

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

Unsure

What is your total annual cost for using this product?

I am unsure

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

Unsure

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
3
ok
Customization
3
ok

Security & Support

Security
4
very good
Customer Support
5
amazing