What are the best aspects of this product?
Live Agent software is huge time saver!
It provides a few very beneficial features:
Ticket responses via API (it is possible to automate answers to such queries as "what is the price of your product" , "payment methods")
Postponing tickets (this is very handy if ticket cannot be resolved right now)
LiveChat on the website ( Live Chat window design is superb! )
What aspects are problematic or could work better?
There were a few issues with our API integration. However, we contacted their support team and they have resolved the problem for us. They are very friendly
What specific problems in your company were solved by this product?
We used to send double answers to some of the received tickets. Afer we have implemented Live Agent to our cloud, this issue has been solved.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Computer & Network Security
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
Live Agent is way user friendly
Are you satisfied with the change?
We are very satisfied
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C