User review
of LiveAgent
Customer Service Supervisor
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
User interface and dashboard, both can be accessed as with ease.
What aspects are problematic or could work better?
SLA feature could be more integrated such as % values as currently no option for this
What features/services would you like to see in future versions of this product?
SLA feature could be more integrated such as % values as currently no option for this
What specific problems in your company were solved by this product?
Having different vendors which require business integrity
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Electrical/Electronic Manufacturing
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Desk.com
Why did you decide to change it?
pricing and features
Are you satisfied with the change?
yes
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
How long is your contract with the vendor?
1 year
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support very good
4
Customization very good
4
Security & Support
Security very good
4
Customer Support amazing
5
