User review
of LiveAgent
Customize like it is your own!
-
by Paulius Zemaitis
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Customization is definitely top-notch! I had some time playing around with this awesome software and it gave me exceptional results! I am now able to easily review each and every ticket/chat with the custom filters created. The statistics features are also absolutely great! After all the price is also very affordable!
What aspects are problematic or could work better?
It seems to have a little steep active resources requirement, but if you have great optimization!
What features/services would you like to see in future versions of this product?
So far, I am not missing any features! :)
What specific problems in your company were solved by this product?
The need of a reliable Agent tracking system and customizable chat management!
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Internet
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
I don't recall the name
Why did you decide to change it?
It lacked customization we required and the software did not provide us with any solutions
Are you satisfied with the change?
Indeed we are! It solved all the issues we've previously had
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
I am not in charge of the financial side
What is your total annual cost for using this product?
I am not in charge of the financial side
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
I am not in charge of the financial side
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features very good
4
Mobile Support very good
4
Customization amazing
5
Security & Support
Security very good
4
Customer Support amazing
5
