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User review of LiveAgent

Customize like it is your own!

- by Paulius Zemaitis

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Customization is definitely top-notch! I had some time playing around with this awesome software and it gave me exceptional results! I am now able to easily review each and every ticket/chat with the custom filters created. The statistics features are also absolutely great! After all the price is also very affordable!

What aspects are problematic or could work better?

It seems to have a little steep active resources requirement, but if you have great optimization!

What features/services would you like to see in future versions of this product?

So far, I am not missing any features! :)

What specific problems in your company were solved by this product?

The need of a reliable Agent tracking system and customizable chat management!

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself
  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

I don't recall the name

Why did you decide to change it?

It lacked customization we required and the software did not provide us with any solutions

Are you satisfied with the change?

Indeed we are! It solved all the issues we've previously had

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

I am not in charge of the financial side

What is your total annual cost for using this product?

I am not in charge of the financial side

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

I am not in charge of the financial side

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
4
very good
Mobile Support
4
very good
Customization
5
amazing

Security & Support

Security
4
very good
Customer Support
5
amazing