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User review of LiveAgent

Dependable Help Desk Services

- by Sosoe Natenadze

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Software is very simple to use. Our office managers are given the software to learn, and they do so with almost any training.

What aspects are problematic or could work better?

Since we solely use the software for chat, there isn't anything we don't enjoy about it. The software is highly trustworthy.

What features/services would you like to see in future versions of this product?

Visitors to websites can get prompt answers to their questions because to LiveAgent. Be ready to respond to your live chat, we should warn you. In conversation, people dislike waiting for responses.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Information Services

USAGE & IMPLEMENTATION

FEATURE DETAILS

Key Features

Integrations
3
ok
Collaboration Features
4
very good
Mobile Support
5
amazing
Customization
4
very good

Security & Support

Security
4
very good
Customer Support
5
amazing