Does everything we need it to do

What are the best aspects of this product?

Integrates with Twilio and Facebook, convenient to reroute calls and tickets.

What aspects are problematic or could work better?

The design is not always super user friendly. Replying to emails from multiple people with the same title is often made into 1 thread which is confusing.

What features/services would you like to see in future versions of this product?

A full integration with Facebook and other

What specific problems in your company were solved by this product?

Needed to connect our company phone connected to email tickets and customers

Are you a current user of this product?

Yes