User review
of LiveAgent
Easy to Use
-
by Liam Tansy
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
It keeps all of my conversations in order and easy to access.
What aspects are problematic or could work better?
Make the user interface a lot more user friendly, at times it can feel cluttered with choices.
What features/services would you like to see in future versions of this product?
A more streamlined user experience, not too many features and buttons from the main page.
What specific problems in your company were solved by this product?
We can easily speak to customers and they can get a hold of us easily.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Sporting Goods
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
I don\'t know
What is your total annual cost for using this product?
I don\'t know
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
N/A
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
