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User review of LiveAgent

Easy to use

- by Allan Ferguson

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Ease of use also the use of statistics is fantastic especially when tracking staff performance.
Each user of this service has advised me that the use s so sufficient also managers and supervisors alike have noted there satisfaction with the staff performace. I have has many members using this serbvice whom are extremely happy.

What aspects are problematic or could work better?

Trainging manuals and ease of trainign for new users may suffice

What features/services would you like to see in future versions of this product?

Stats and dashboards

What specific problems in your company were solved by this product?

Statistics and staff performance

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Desk.com

Why did you decide to change it?

Stats and performace

Are you satisfied with the change?

Certainly

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

1500

What is your total annual cost for using this product?

4000

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

Unsure

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
5
amazing
Customization
5
amazing

Security & Support

Security
5
amazing
Customer Support
5
amazing