User review
of LiveAgent
Easy to use
-
by Allan Ferguson
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Ease of use also the use of statistics is fantastic especially when tracking staff performance.
Each user of this service has advised me that the use s so sufficient also managers and supervisors alike have noted there satisfaction with the staff performace. I have has many members using this serbvice whom are extremely happy.
What aspects are problematic or could work better?
Trainging manuals and ease of trainign for new users may suffice
What features/services would you like to see in future versions of this product?
Stats and dashboards
What specific problems in your company were solved by this product?
Statistics and staff performance
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Consumer Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Desk.com
Why did you decide to change it?
Stats and performace
Are you satisfied with the change?
Certainly
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
1500
What is your total annual cost for using this product?
4000
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Unsure
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
