User review of LiveAgent

Easy to use, flexible online chat tool with good support

- by Karl Steinke, MBA

What are the best aspects of this product?

This is the kind of service one should expect in 2017. It's easy to setup, scalable and works well.

What aspects are problematic or could work better?

We haven't yet integrated voice. We hope to try to use the voice feature and to integrate this with our CRM.

What features/services would you like to see in future versions of this product?

Look at what is possible with Google Hangouts. I can chat with one person, add a third or fourth person, etc.

What specific problems in your company were solved by this product?

This is not the first online chat tool we use. It works better than the previous tool.

Are you a current user of this product?

Yes