What are the best aspects of this product?
This is the kind of service one should expect in 2017. It's easy to setup, scalable and works well.
What aspects are problematic or could work better?
We haven't yet integrated voice. We hope to try to use the voice feature and to integrate this with our CRM.
What features/services would you like to see in future versions of this product?
Look at what is possible with Google Hangouts. I can chat with one person, add a third or fourth person, etc.
What specific problems in your company were solved by this product?
This is not the first online chat tool we use. It works better than the previous tool.
Are you a current user of this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
I can't remember the name
Why did you decide to change it?
Your solution is better
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
just several days work for internal employees
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?
Yes, 20% on the upgrade