Easy to use and provides all the efficiency you might need!

What are the best aspects of this product?

All the tools it provides to work more efficiently! I really loved the canned response and predefine features. You can configure things in a way that suits you best. You can add certain filters and work through "To Solve" feature which basically opens new tickets in a one button manner based on what you have set up in your filters.

What aspects are problematic or could work better?

There aren't many issues with this software, just some occasional bugs which cause me to pause my work for a few moments, but that is not a big drawback.

Are you a current user of this product?

Yes