- Home Help Desk Software LiveAgent Easy to use software, has all features that you need.
- Why is FinancesOnline free
User review
of LiveAgent
Easy to use software, has all features that you need.
-
by Tomas Seo
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Livechat has features to invite other agents to join the chat. Also, you can leave notes on chats, tickets that are only visible for other agents and it helps to identify what was the conversation about saving a lot of time. You can create different departments and move your tickets around accordingly.
What aspects are problematic or could work better?
After the recent update the Livechat shows client IP and information at the bottom of the chat, it was better when it was at the top :)
What features/services would you like to see in future versions of this product?
Improved mobile version would be great.
What specific problems in your company were solved by this product?
We use this program on daily basis to communicate with our clients to solve their problems and satisfy their needs.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
JivoChat
Why did you decide to change it?
Liveagent has more features that we need.
Are you satisfied with the change?
Yes indeed
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
It was implemented by our management.
What is your total annual cost for using this product?
Management pays for it.
Did you get any discount for this product? How much?
Not sure.
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support ok
3
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
