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User review of LiveAgent

Easy to use software, has all features that you need.

- by Tomas Seo

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Livechat has features to invite other agents to join the chat. Also, you can leave notes on chats, tickets that are only visible for other agents and it helps to identify what was the conversation about saving a lot of time. You can create different departments and move your tickets around accordingly.

What aspects are problematic or could work better?

After the recent update the Livechat shows client IP and information at the bottom of the chat, it was better when it was at the top :)

What features/services would you like to see in future versions of this product?

Improved mobile version would be great.

What specific problems in your company were solved by this product?

We use this program on daily basis to communicate with our clients to solve their problems and satisfy their needs.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

JivoChat

Why did you decide to change it?

Liveagent has more features that we need.

Are you satisfied with the change?

Yes indeed

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

It was implemented by our management.

What is your total annual cost for using this product?

Management pays for it.

Did you get any discount for this product? How much?

Not sure.

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
3
ok
Customization
5
amazing

Security & Support

Security
5
amazing
Customer Support
5
amazing