What are the best aspects of this product?
Livechat has features to invite other agents to join the chat. Also, you can leave notes on chats, tickets that are only visible for other agents and it helps to identify what was the conversation about saving a lot of time. You can create different departments and move your tickets around accordingly.
What aspects are problematic or could work better?
After the recent update the Livechat shows client IP and information at the bottom of the chat, it was better when it was at the top :)
What features/services would you like to see in future versions of this product?
Improved mobile version would be great.
What specific problems in your company were solved by this product?
We use this program on daily basis to communicate with our clients to solve their problems and satisfy their needs.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
Liveagent has more features that we need.
Are you satisfied with the change?
How did your company implement this product?
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
What was the cost of implementing this product?
It was implemented by our management.
What is your total annual cost for using this product?
Management pays for it.
Did you get any discount for this product? How much?