User review
of LiveAgent
Efficient and easy to use.
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
This is a very efficient product in regards to cost-effectiveness and features/functionality. It provides what we need without being too overwhelming to work with.
What aspects are problematic or could work better?
I think the interface could use an improvement although I would not take away from its simplicity.
What features/services would you like to see in future versions of this product?
Integration with GoToConnect/GoToMeeting, possibly.
What specific problems in your company were solved by this product?
The ability to communicate on a single ticket with several users.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Airlines/Aviation
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
NA
What is your total annual cost for using this product?
NA
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
NA
