Essential Product for Any Business

What are the best aspects of this product?

The customizable tags and labels are very helpful and make it easy for my team to organize their daily workflow. Live Agent's user support is incredible. The help pages are informative and the customer support team is quick to respond and easy to understand.

What aspects are problematic or could work better?

The auto-generated ticket numbers cause confusion for our customers which leads some of them to delete the string of letters and numbers from the subject line on their response. This creates an issue with the new message not connecting to the original message. Fortunately, this is pretty rare and we have become better at identifying potential issues.

What features/services would you like to see in future versions of this product?

Customizable ticket numbers and more report options.

What specific problems in your company were solved by this product?

My team used to work from a joint email inbox. This caused significant issues since opening an email will cause the message to no longer be shown as unread. Sometimes messages would sit too long because we assumed it was being worked on by another team member. Live Agent alleviates this problem since it's easy to tag and identify what is urgent.

Are you a current user of this product?

Yes