Essential tool for effective customer support

What are the best aspects of this product?

Great tools like tagging, assigning and splitting tickets which helps complete tasks quicker and therefore better customer experience. The layout is quite intuitive so easy to learn and use.

What aspects are problematic or could work better?

Overall really good experience and service.

What features/services would you like to see in future versions of this product?

So far, so good.

What specific problems in your company were solved by this product?

Responding to customer enquiries (sales/ support)

Are you a current user of this product?

Yes