User review
of LiveAgent
Excellent chat and ticketing system
-
by Scott Downs
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
It is very flexible to setup and the interface works great for both agents and customers. And integrations into our websites was a breeze.
What aspects are problematic or could work better?
There no aspects that are problematic for us.
What features/services would you like to see in future versions of this product?
I would like to see an auto logoff feature for agents. Or an agent scheduling function.
What specific problems in your company were solved by this product?
It's just another channel for our customers to reach out to us. And with this application, they can do it 24/7.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features amazing
5
Mobile Support very good
4
Customization very good
4
Security & Support
Security very good
4
Customer Support very good
4
