User review
of LiveAgent
Excellent Customer Service Solution
-
by Steve Johnston
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
very fast support if you have an issue, live chat is very professional and helpful. Multi domain support.
What aspects are problematic or could work better?
Be good if it linked to whatsapp business. The backend, although simple to use, is a bit old looking and could be maybe more modern in its design and interface.
What features/services would you like to see in future versions of this product?
whatsapp business
What specific problems in your company were solved by this product?
Ticketing system with multi-user support, linking multiple domains to one website
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Design
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features very good
4
Mobile Support amazing
5
Customization very good
4
Security & Support
Security amazing
5
Customer Support amazing
5
