User review
of LiveAgent
Excellent help desk software!
-
by Giuliano Battilocchi
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Live Agent is a user friendly ticketing system full complete to provide a great service to our customers.
Emails, chat and calls combination in one application it is just great. Very simple to use, but in the same time rich of functionalities.
What aspects are problematic or could work better?
Chat
What features/services would you like to see in future versions of this product?
Integration with SEO
What specific problems in your company were solved by this product?
Handle massive customer requests, provide a good service despite the huge volume.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Leisure, Travel & Tourism
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Zendesk
Why did you decide to change it?
Live Agent is more complete, customer friendly, and economical.
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
n/a
What is your total annual cost for using this product?
n/a
Did you get any discount for this product? How much?
n/a
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features amazing
5
Mobile Support very good
4
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
