- Home Help Desk Software LiveAgent Excellent help desk that does what we need for a good price.
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User review
of LiveAgent
Excellent help desk that does what we need for a good price.
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The price is very good for what we needed. I am pleased with what we are getting for the price.
What aspects are problematic or could work better?
In some ways, the interface is not intuitive but with support, we have figured out most of our needs.
What features/services would you like to see in future versions of this product?
We could use a better way to track our time that it currently has.
What specific problems in your company were solved by this product?
We are using it to manage our support ticktes.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Education Management
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Solar Winds Helpdesk
Why did you decide to change it?
Cost
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
How long is your contract with the vendor?
1 month
FEATURE DETAILS
Key Features
Integrations ok
3
Collaboration Features ok
3
Mobile Support mediocre
2
Customization very good
4
Security & Support
Security very good
4
Customer Support very good
4
