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User review of LiveAgent

Excellent support system

- by Kenneth Hauklien

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Fast, got all the right features and solid APIs. We are able to both import and export all aspects

What aspects are problematic or could work better?

API to create support ticket

What features/services would you like to see in future versions of this product?

API to create support ticket

What specific problems in your company were solved by this product?

Customer support

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Construction

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

20 work hours

What is your total annual cost for using this product?

24$ each month

How long is your contract with the vendor?

Unlimited

FEATURE DETAILS

Key Features

Integrations
4
very good
Collaboration Features
4
very good
Mobile Support
3
ok
Customization
4
very good

Security & Support

Security
4
very good
Customer Support
5
amazing