Excellent tool which has a lot of features.

What are the best aspects of this product?

Omnicanal, and easy to set up.

Was impressed by how quickly I got all up and running.

What aspects are problematic or could work better?

Integration for outbound calling got me to figure out their specs, but it was well documented.

What features/services would you like to see in future versions of this product?

well translated, but would be great even their display buttons were translated too, and only the ones under language used would show up.

What specific problems in your company were solved by this product?

Ability to get all support issues trated from unique admin console for agents whichever the canal used by custoemr: chat, email, facebook, phone, twitter.
Not easy to solve, and very well soved by liveagent.

Are you a current user of this product?

Yes