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User review of LiveAgent

Excellent tool which has a lot of features.

- by Thibaut Behaghel

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Omnicanal, and easy to set up.

Was impressed by how quickly I got all up and running.

What aspects are problematic or could work better?

Integration for outbound calling got me to figure out their specs, but it was well documented.

What features/services would you like to see in future versions of this product?

well translated, but would be great even their display buttons were translated too, and only the ones under language used would show up.

What specific problems in your company were solved by this product?

Ability to get all support issues trated from unique admin console for agents whichever the canal used by custoemr: chat, email, facebook, phone, twitter.
Not easy to solve, and very well soved by liveagent.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

Minimal

What is your total annual cost for using this product?

less than K $ 5

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Key Features

Integrations
4
very good
Collaboration Features
5
amazing
Mobile Support
5
amazing
Customization
3
ok

Security & Support

Security
4
very good
Customer Support
5
amazing