What are the best aspects of this product?
Omnicanal, and easy to set up.
Was impressed by how quickly I got all up and running.
What aspects are problematic or could work better?
Integration for outbound calling got me to figure out their specs, but it was well documented.
What features/services would you like to see in future versions of this product?
well translated, but would be great even their display buttons were translated too, and only the ones under language used would show up.
What specific problems in your company were solved by this product?
Ability to get all support issues trated from unique admin console for agents whichever the canal used by custoemr: chat, email, facebook, phone, twitter.
Not easy to solve, and very well soved by liveagent.
Are you a current user of this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
What is your total annual cost for using this product?
less than K $ 5
How long is your contract with the vendor?
Did you get any discount for this product? How much?