What are the best aspects of this product?
It offers a would price for all the features it offers, it's fast and it's not complicated to use.
What aspects are problematic or could work better?
I don't have one at the moment.
What features/services would you like to see in future versions of this product?
To be able to use different templates for the same agent and same department, for example if you need to reply in different languages.
Being able to erase notes.
What specific problems in your company were solved by this product?
activity tracking was improved for our agents
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
How did your company implement this product?
in the cloud
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C