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User review of LiveAgent

Experience with live agent

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

It offers a would price for all the features it offers, it's fast and it's not complicated to use.

What aspects are problematic or could work better?

I don't have one at the moment.

What features/services would you like to see in future versions of this product?

To be able to use different templates for the same agent and same department, for example if you need to reply in different languages.
Being able to erase notes.

What specific problems in your company were solved by this product?

activity tracking was improved for our agents

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

How did your company implement this product?

in the cloud

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

FEATURE DETAILS

No information provided by the reviewer.