Fantastic product – Very user friendly

What are the best aspects of this product?

It is extremely use friendly and is very visually appealing

What aspects are problematic or could work better?

I feel the pause feature could be improved by allowing users to see the messages coming in during this pause period.

What features/services would you like to see in future versions of this product?

Improvements to the pause feature

What specific problems in your company were solved by this product?

We are able to much more efficently answer customer enquiries via chat.

Are you a current user of this product?

Yes