User review of LiveAgent

So far, so good. Easy set up, attentive (but not doting) customer service before the sale.

- by Winslow Jenkins

What are the best aspects of this product?

Easy set up process. Powerful. On-the-fly changes to widgets and knowledge base. All the needed features.

What aspects are problematic or could work better?

Hard to understand the SIP phone set up, not sure who to get an account with or if we can use our exiting Google phone accounts. Hard to get specific information to see the chat widgets in action within a third-party app.

What features/services would you like to see in future versions of this product?

knowledge base search option in Chat widget in our site, not only in the knowledge base widget

What specific problems in your company were solved by this product?

Poor chat integration, very bad code, and clunky and complicated interface in Zendesk.

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

Zendesk

Why did you decide to change it?

poor support, bad integrations between the main software and the carious apps (such as Chat)

Are you satisfied with the change?

so far so good.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

So far, so good. Easy set up, attentive (but not doting) customer service before the sale.

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Security & Support