What are the best aspects of this product?
Easy set up process. Powerful. On-the-fly changes to widgets and knowledge base. All the needed features.
What aspects are problematic or could work better?
Hard to understand the SIP phone set up, not sure who to get an account with or if we can use our exiting Google phone accounts. Hard to get specific information to see the chat widgets in action within a third-party app.
What features/services would you like to see in future versions of this product?
knowledge base search option in Chat widget in our site, not only in the knowledge base widget
What specific problems in your company were solved by this product?
Poor chat integration, very bad code, and clunky and complicated interface in Zendesk.
Are you a current user of this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
poor support, bad integrations between the main software and the carious apps (such as Chat)
Are you satisfied with the change?
so far so good.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
What was the cost of implementing this product?
almost nothing except lost money with Zendesk
What is your total annual cost for using this product?
will be $2200 or so for now, will go up when we add more help agents
How long is your contract with the vendor?
Did you get any discount for this product? How much?