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User review of LiveAgent

Fast to implement and we started getting enquiries straight away

- by Angela Nordin

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Great customer support, and setup help.
Nice trial feature that you can upgrade to full system

What aspects are problematic or could work better?

finding answers to questions, but a huge amount of info. resorted to asking on the chats!

What features/services would you like to see in future versions of this product?

a login without having to keep the browser open
compatibility with filemaker

What specific problems in your company were solved by this product?

faster customer responce time

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

nothing but time

What is your total annual cost for using this product?

79euro a month

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Key Features

Integrations
4
very good
Collaboration Features
4
very good
Mobile Support
4
very good
Customization
4
very good

Security & Support

Security
4
very good
Customer Support
4
very good