Feature-rich, excellent system

What are the best aspects of this product?

LiveAgent is a beautifully designed software packed with incredible functionalities. I love the ticketing tool which is really helpful for collecting vital information and gathering offline leads and messages. On top of that, we are able to customize the platform to meet our organization’s need.

What aspects are problematic or could work better?

Some functions like setting opening times are quite complex. I also don’t really like the pause feature. I’d rather use the away function whenever I’m taking my breaks. It sends a busy message to customers. Good thing their IT support is always within reach and respond promptly to problems encountered in the system.

What specific problems in your company were solved by this product?

We are still able to help our customers even when our agents are busy. We just set up a customer portal where they can find guides or any information they are looking for to solve a problem. Aside from that, customers have an option to leave a message when they contact us before the opening hours.

Are you a current user of this product?

Yes