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User review of LiveAgent

Geat software!

- by Dovilė Tarutytė

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Liveagent is very user friendly. Even as a first time user, you don't have to take too much time getting used to it. It provides a bunch of great features. You can organize and mark the tickets the way you want, which provides the sense of order. With all this, we can get straight to work, instead of spending hours just for learning how the software works.

What aspects are problematic or could work better?

I haven't encountered any problems during my use of the software.

What features/services would you like to see in future versions of this product?

Perhaps some themes and designs because the current appearance can seem a bit outdated.

What specific problems in your company were solved by this product?

It boosted the efficiency of the work due to usability, features and quality of the product.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Computer Networking

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

JivoChat

Why did you decide to change it?

More features, all on one place.

Are you satisfied with the change?

Definitely, yes.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

I don't know.

What is your total annual cost for using this product?

I don't know.

Did you get any discount for this product? How much?

I don't know.

FEATURE DETAILS

Key Features

Integrations
4
very good
Mobile Support
5
amazing
Customization
5
amazing

Security & Support

Security
4
very good
Customer Support
5
amazing