Geat software!

What are the best aspects of this product?

Liveagent is very user friendly. Even as a first time user, you don't have to take too much time getting used to it. It provides a bunch of great features. You can organize and mark the tickets the way you want, which provides the sense of order. With all this, we can get straight to work, instead of spending hours just for learning how the software works.

What aspects are problematic or could work better?

I haven't encountered any problems during my use of the software.

What features/services would you like to see in future versions of this product?

Perhaps some themes and designs because the current appearance can seem a bit outdated.

What specific problems in your company were solved by this product?

It boosted the efficiency of the work due to usability, features and quality of the product.

Are you a current user of this product?

Yes