User review
of LiveAgent
Good
-
by Ivo Silva
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
A good internal software
The ability to write Boards with a wide variety of powerful columns
What aspects are problematic or could work better?
That you need to sign in every single time
What features/services would you like to see in future versions of this product?
That you can stay connected
What specific problems in your company were solved by this product?
Organisation
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
25
What is your total annual cost for using this product?
60
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Don t know
FEATURE DETAILS
Key Features
Integrations ok
3
Collaboration Features very good
4
Mobile Support very good
4
Customization amazing
5
Security & Support
Security very good
4
