What are the best aspects of this product?
Very good customer support which is readily available whenever required.
What aspects are problematic or could work better?
All good - perhaps improvements can be made in allowing sub sections like zendesk does
What features/services would you like to see in future versions of this product?
There should be an option that when we create options for tickets it can work in tiers and not just offer standard options.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?
Got a special promo which allows 1 user for free